FAQs

ORDER & PAYMENTS

Q. How do I place an order?
  A.Simply add your favourite pieces to the cart and check out securely. We accept UPI,          credit/debit cards, and net banking.
Q. Do you offer Cash on Delivery (COD)?
  A.COD is available on orders under Rs. 2800, with a small COD handling fee of Rs. 50.
Q. I got 10% off my first prepaid order — how does that work?
  A.Enter code EARL10 at checkout, or the discount is applied automatically on your first    prepaid order. It does not apply to COD orders.
Q. Can I change or cancel my order after placing it?
  A.Orders can be changed or cancelled within 24hrs of placing them. Please email us at yakihome.objects@gmail.com or call +91 99531 93615 as soon as possible — once an order is packed for dispatch, we can’t make changes.

SHIPPING

Q. Where do you ship to?
  A.We currently ship across India. [International shipping coming soon]
Q. How long will my order take to arrive?
  A.Orders are handmade/hand-finished and typically dispatch within 3-6 days. Delivery generally takes 7-15 business days, depending on your location.
Q. How much does shipping cost?
  A.Free shipping over Rs. 3000 / for rest, standard rates on type of shipments apply.
Q. Can I track my order?
  A.Yes once your order ships, you’ll receive a tracking link via email/SMS.

RETURNS, REFUND & DAMAGE

Q. What is your return policy?
  A.Since every piece is handmade, slight variations in glaze, colour, and texture are part of the character of the product, not a defect. We accept returns on unused items in original packaging within 2 days of delivery. [Custom/final sale items excluded — note if applicable]
Q. My order arrived broken — what do I do?
  A.We’re so sorry! Please email us at yakihome.objects@gmail.com within 48 hours of delivery with photos of the damaged item and packaging (for smooth process, we suggest you to record an unboxing clip of the product if by the look you think it may be damaged), and we’ll arrange a replacement or refund at no extra cost.
Q. How long do refunds take?
  A.Once approved, refunds are processed within 24-48 hrs to your original payment method or to the bank details shared by you.

PRODUCT CARE

Q. Are Yaki Home pieces microwave and dishwasher safe?
  A.Most pieces are microwave and dish-washer safe. It is suggested to check the product description for your purchase.
Q. How should I clean and store my ceramics?
  A.Hand wash with a soft sponge and mild detergent or wash in a dish-washer. Avoid abrasive scourers, which can dull the glaze. Stack carefully with a soft cloth between pieces to prevent chipping.
Q. Why does my piece look slightly different from the photos?
  A.Each piece is handcrafted, so small variations in colour, glaze texture, and shape are natural and part of what makes it one-of-a-kind — not a manufacturing defect.

OTHER

Q. Do you offer gift wrapping or custom orders?
  A.Yes, select gift wrapping at checkout/Reach out to us for bulk or custom orders.
Q. How can I contact you?
  A.Email: yakihome.objects@gmail.com
    Phone: +91 99531 93615
    We’re based in Paschim Vihar, Delhi, and typically respond within 24 hours.