Returns & Exchanges

ELIGIBILITY CRITERIA FOR EXCHANGE

  • Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
  • Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
  • Customised products or special bulk orders are not eligible for returns or exchange.
  • International orders are not eligible for returns or exchange.
  • Gifts purchased online are not eligible for exchange/refund/return.

EXCHANGE PROCESS

  • If your purchase meets the exchange criteria above, please contact our customer care team within 2 days of delivery via any of the following channels:

  • Call at +91 9953193615, Monday - Saturday 9.30 AM to 7.30 PM IST
  • Email at yakihome@gmail.com
  • For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in

  • Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

IN CASE OF QUALITY ISSUE/DEFECTS-

  • Please pack the product in its original packaging along with the invoice, labels, tags, bags, boxes, and/or any other inclusions sold as a part of the purchase.

  • We will organize a reverse pick up, at no additional charges, from the address stated in your invoice
  • Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product which can be used on our website

REFUND POLICY

  • If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
  • In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
  • The credit note will be valid for six (6) months from the date of issue and can be redeemed any time at our online store until validity